Fulfilment Policy

This page describes exactly what a customer receives from C.S DENG & P MA, when they receive it, and on what terms.

What is being sold

Agenta is a subscription to a hosted software service, delivered entirely online. There is no physical product and nothing is shipped. A subscription grants access to the Agenta web application at the plan level you choose.

Plans

• Free. One inbox, up to 50 scans per month, manual scanning, and the task board.
• Agenta Plus, A$8 per month. Everything in Free, plus unlimited inboxes, unlimited scans, daily background scans, and outbound follow-up tracking. Prices are in Australian dollars.

Current pricing is always shown on the Pricing page, which prevails over this page if they differ.

When you get access

Immediately. Access is provisioned automatically as soon as payment is confirmed, normally within seconds. There is no waiting period and no manual approval step. If access has not appeared within one hour, contact us and we will fix it or refund you.

Billing cycle

Subscriptions renew automatically each month until cancelled. We charge the payment method on file at the start of each period. We will email you before a renewal price increases.

Cancelling

Cancel at any time from Settings. Access continues until the end of the period you have paid for. See the Refund Policy.

Requirements

Agenta needs a modern web browser, an internet connection, and at least one Gmail or Outlook account you are authorised to connect. Without a connected mailbox the core feature cannot function.

Service limits

Agenta is alpha software with no uptime guarantee. Free-plan scans are manual; paid plans also receive a daily background scan. Automated request detection is imperfect, see section 5 of the Terms of Service.

Support

Email admin@helloagenta.com or use the Contact page. We aim to respond within 5 business days.