Refund Policy

Cancelling

You can cancel a subscription at any time from Settings. Cancelling stops future billing. You keep access to the paid features until the end of the period you have already paid for, and we do not charge a cancellation fee.

Refunds we give as a matter of course

• Within 14 days of your first payment, a full refund, for any reason. Just ask.
• An accidental renewal you did not intend and have not meaningfully used , tell us within 30 days of the charge and we will refund it.
• A charge that is our error, duplicate billing, the wrong amount, or billing after you cancelled. Refunded in full, always.
• Extended failure, if Agenta is substantially unusable for a prolonged period, we will refund the affected portion.

What we do not normally refund

Partial unused time after a mid-period cancellation, and periods you were subscribed but chose not to use. If your situation is unusual, ask anyway, we would rather sort it out than argue.

Your rights that this policy cannot reduce

Australia. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service has a major problem, you are entitled to cancel and get a refund, or to compensation for any drop in value. If the problem is not major, you are entitled to have it fixed in a reasonable time, and if that does not happen, to cancel and be refunded. Nothing above limits those rights.

EU and UK. Consumers generally have a 14-day right to withdraw from a digital services contract. If you ask us to start supplying the service immediately during that period, you may be asked to acknowledge that you will lose the withdrawal right once the service has been fully supplied. We will make that explicit at checkout rather than burying it here.

How to request a refund

Email admin@helloagenta.com or use the Contact page with the email on your account and the approximate date of the charge. We respond within 5 business days. Approved refunds go back to the original payment method, typically within 10 business days depending on your bank.

Disputes

Contact us before raising a chargeback, we can almost always resolve it faster. See the Terms of Service and Fulfilment Policy.